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FAQ

FAQ

General

Where are you located?

We are currently based out of Northern Virginia.

How can we submit recommendations or ideas?

We welcome all forms of comments, recommendations, & critiques, and you can reach us on our Discord, Instagram, Facebook, or email!

Other questions?

If you have any other questions, please feel free to reach us via email.

 

Shipping

When will my order ship?

Our fulfillment services usually ship out within 1-3 days of order confirmation, and will likely take 3-5 days to reach you, depending on your location within the United States.

How can I track my order?

Once your product arrives and is shipped, you should receive an email updating you on the shipment. That email will include a tracking number as well as a link to see your order status on the website. If you don't see a shipping email, please contact us and we'll send over your tracking number as soon as possible.

Do you offer international shipping?

We now offer international shipping to most countries outside of the United States. Delivery times may be extended due to the distance that's required for the item to make it to you.

 

Returns

Can I cancel my order?

Unfortunately, orders cannot be cancelled once processed.

Do you offer returns?

At this time all sales are final, but we'll be happy to help with any problems or concerns you have. Simply contact us via any of our available channels, and we'll offer you total assistance.

I did not receive my purchased product. What next?

Incoming orders may be partially fulfilled as we're waiting on certain products to arrive at our fulfillment centers. If you've only received a portion of your order, the remaining portion should be on the way to you shortly.

 

Customizable Jerseys

When will my custom jersey ship?

Custom jersey shipments processed by Archon Clothing will ship within 15-20 days of purchase, as each order must be custom made for the individual.

Can I cancel my custom jersey?

Given that all jerseys are custom made, we cannot offer returns or refunds.